Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Knightsbridge provides moving, transport, collection and related services throughout the UK. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to these terms. The purpose of this page is to explain how the service is arranged, how charges are calculated, when payment is due, and what responsibilities apply to both parties. Throughout these terms, references to the company, we, us and our mean the service provider, while you and your mean the customer, hirer or authorised representative.

Man With A Van Knightsbridge operates as a flexible transport and assistance service, and the exact scope of work may vary from one booking to another. Services may include loading, unloading, transport, item placement, collection, delivery, or other agreed moving support. Each job is accepted on the understanding that the customer has provided accurate information about the items, access conditions, timing, distances, and any special handling needs. If the information changes after the booking is made, the quote or booking terms may also change.

These terms are intended to be fair and practical, but they do not remove any rights that cannot legally be excluded under UK law. If any part of these terms is found to be unenforceable, the remaining provisions will continue in force. Nothing in these terms limits liability in a way that would be unlawful. Customers are encouraged to read the document carefully before confirming a reservation, particularly where fragile items, waste removal, or timed access arrangements are involved.

Booking process begins when a customer submits a request and receives a quotation or estimated price. A booking is not confirmed until the customer accepts the offer and we acknowledge the reservation. Confirmation may be provided verbally, in writing, or through another agreed method. The customer is responsible for ensuring all booking details are correct, including the date, time window, pickup and delivery points, property access, parking conditions, item list, and any required labour. If the customer books on behalf of someone else, they warrant that they have authority to agree to these terms.

Quotes are normally based on the information supplied at the time of enquiry. Any change to the volume of goods, floor levels, waiting time, access difficulty, congestion, parking restrictions, or journey length may affect the final price. We may also revise the price where the customer requests additional work not included in the original booking. In such circumstances, Man With A Van Knightsbridge will normally advise the customer of the revised charge before continuing, where reasonably possible. If the customer declines the revised scope or pricing, we may treat the extra work as cancelled or partially completed according to the circumstances.

The customer must ensure that someone authorised is available at the collection and delivery points, unless an unattended service has been specifically agreed in advance. We may refuse to proceed if the address, access route or security arrangements are unsafe, unlawful or materially different from those described at booking. Any delay caused by incorrect information, missing keys, loading restrictions, or unavailable recipients may be charged as waiting time or aborted attendance, depending on the situation. Where an item requires specialist handling, the customer must tell us before confirmation so that the service can be assessed properly.

Payments must be made in accordance with the quotation, invoice or booking confirmation. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to additional charges for waiting, congestion, parking, overtime, tolls, congestion-related delay, or extra labour requested on the day. Payment may be required in advance, on completion, or by another agreed arrangement. We may also request a deposit to secure a booking, particularly for larger jobs, same-day work, or services requiring reserved time. A deposit may be non-refundable where costs have already been incurred or where the booking is cancelled too late to reallocate the slot.

Where payment is due on completion, the customer agrees to pay immediately once the service has been carried out, unless a credit arrangement has been expressly agreed in writing. We may accept cash, bank transfer, card payment or another method, but acceptance of a payment method is not guaranteed and may vary by booking. If an invoice remains unpaid after the due date, we reserve the right to charge reasonable recovery costs and, where permitted by law, interest on overdue sums. Any dispute about an invoice must be raised promptly and in good faith, and the customer must still pay any undisputed amount by the due date.

Parking, access and third-party costs are the customer’s responsibility unless we have explicitly agreed otherwise. If charges arise because of local parking fees, permits, congestion charges, ferries, extra waiting, or the need to use additional helpers, these may be added to the final invoice. The customer should also ensure that items are packed and ready to move at the agreed time, because repeated delays can increase labour costs. Unless our quotation clearly includes dismantling, assembly, packing materials or disposal work, these services are treated as additional and chargeable.

Cancellations must be notified as soon as possible. If the customer cancels sufficiently in advance, we may offer a full or partial refund of any deposit depending on the notice given and any costs already incurred. If cancellation is made shortly before the booking time, or after the team has been dispatched, the customer may be charged the full or substantial part of the agreed fee. This reflects the reserved time, administration, and travel already committed to the job. For large or scheduled moves, different cancellation terms may be set out in the quotation or booking confirmation.

Where the customer asks to postpone or reschedule, we will try to accommodate the change, but availability cannot be guaranteed. A rescheduled booking may be treated as a new booking if the original slot cannot be reused. If the customer changes the job significantly after confirmation, including item quantities, locations or timing, we may revise the price or the service terms. Man With A Van Knightsbridge is not responsible for any loss caused by a change that could reasonably have been disclosed earlier. We recommend that customers notify us promptly of any alteration to avoid unnecessary charges.

We may cancel or refuse a booking if the customer provides false or incomplete information, if payment conditions are not met, if the premises are unsafe, or if performing the service would breach the law. Where possible, we will give notice and explain the reason. If we cancel without fault on the customer’s part, any advance payment relating to the unused portion of the service will normally be refunded, except where non-recoverable costs have already been incurred lawfully. We will not be liable for indirect costs caused by a cancellation where the booking could not safely or lawfully proceed.

Liability and care of goods are important parts of these terms. We will use reasonable care and skill in carrying out the service, but we are not a storage provider and do not assume the responsibilities of a warehouse or long-term custodian. The customer must ensure items are appropriately packed, protected and suitable for transport, unless packing has been expressly included in the service. We are not responsible for damage caused by inadequate packing, inherent weakness, pre-existing defects, or items that were already loose, unstable or improperly secured before handling.

Our liability for loss or damage is limited to loss or damage caused directly by our negligence or breach of contract, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. We are not responsible for indirect or consequential losses such as lost profits, missed opportunities, vehicle hire, accommodation costs, or business interruption unless required by law. Customers should consider their own insurance cover where the value or fragility of goods warrants it.

Where a claim is made, the customer must notify us as soon as reasonably possible and provide evidence of the issue, including photographs, item descriptions, and any relevant documents. The customer should also take reasonable steps to reduce any further loss. If we request an inspection or return of the item, the customer must cooperate. Any claim may be reduced or rejected if the customer has failed to mitigate loss, concealed damage, or made it impossible for us to assess the issue fairly. Nothing in these terms affects statutory rights where they apply.

Where our services include removal, disposal or transport of unwanted goods, the customer must ensure that the items are lawfully available for collection. We do not accept responsibility for determining whether an item is a controlled waste, hazardous material or prohibited substance unless we have expressly agreed to do so and the legal requirements are fully met. The customer must disclose any waste that may be subject to special handling rules, including electrical equipment, fluids, chemicals, batteries, paint, gas cylinders, sharp materials, or contaminated goods. Failure to disclose such items may result in refusal, extra charges, or cancellation.

All waste must be presented in a manner that allows lawful transfer, transport and disposal. The customer remains responsible for the accuracy of descriptions relating to the source, composition and quantity of waste. If the service involves waste removal, the customer may be asked to provide proof of ownership, permission to remove the waste, or other information necessary to comply with legal duties. Any fees charged for disposal, recycling, tipping or authorised handling are separate from labour charges unless stated otherwise. We may refuse any load that appears unlawful, unsafe, poorly segregated or unsuitable for lawful disposal.

The customer agrees not to request the transport of anything that would breach applicable waste, environmental or transport regulations. This includes items that require special licences, packaging, declarations or containment unless such requirements have been discussed and arranged in advance. If prohibited items are discovered after loading has begun, we may stop work immediately and charge for time already spent. Any fines, penalties, clean-up costs or enforcement action arising from undeclared or illegal waste remain the customer’s responsibility, except where caused solely by our own breach of law.

Customers must provide safe, reasonable access to the premises and ensure that lifting routes, parking arrangements and entry points are suitable for the service. Floors, stairways and lifts should be suitable for moving goods, and any known restrictions should be explained beforehand. If we believe that carrying an item would risk injury, property damage or legal breach, we may decline to move that item or require additional assistance. Our team may refuse to handle items that are excessively heavy, unstable, contaminated, illegal, or otherwise unsuitable for the booked service.

The customer is responsible for securing children, pets and vulnerable persons during the service and for keeping the work area clear where possible. We are entitled to suspend or end the job if abusive, threatening or unsafe behaviour occurs. The service may also be interrupted if severe weather, road closures, mechanical problems, accidents, or other events outside our reasonable control make performance difficult or impossible. In such cases, we will try to rearrange the service, but we are not liable for delays or non-performance caused by events beyond our control.

All goods remain the customer’s responsibility until the service has been completed and the items have been handed over, unless we have agreed a different arrangement in writing. The customer should inspect delivered items promptly and report concerns without delay. Any instruction to leave goods unattended must be given clearly and accepted by us in advance. Once goods are left in accordance with customer instructions, we will not be responsible for loss or damage arising after delivery, except where caused by our own negligence before completion.

These terms form the entire agreement between the parties in relation to the services described, unless varied in writing by authorised agreement. If we do not enforce a right or delay enforcing it, that does not waive the right. Any variation must be agreed by both parties and should be recorded in writing where practical. The customer may not assign or transfer the booking without our consent, while we may use subcontractors or associated personnel to carry out part or all of the service, provided we remain responsible for the service under these terms.

Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is deemed invalid, illegal or unenforceable by a court, that provision will be treated as removed to the minimum extent necessary and the rest of the terms will continue in force.

By proceeding with a booking, the customer confirms that they have read, understood and agreed to these terms. They also confirm that the information supplied is accurate to the best of their knowledge and that they will cooperate with reasonable requests necessary for safe and lawful performance of the service. Man With A Van Knightsbridge reserves the right to update these terms from time to time, with the version applying to any booking being the one in effect at the time the booking was confirmed.