Terms and Conditions

Man With a Van Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Knightsbridge provides removal and related services within the United Kingdom. By placing a booking, confirming a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or accepts services from Man With a Van Knightsbridge.

Services means removal, collection, delivery, loading, unloading, packing, unpacking, and any related services agreed in writing.

Goods means any items, belongings, furniture, equipment, or materials which are the subject of the Services.

Work Location means any collection address, delivery address, storage facility, or other premises where the Services are carried out.

Contract means the agreement between the Customer and Man With a Van Knightsbridge for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

Man With a Van Knightsbridge provides removal and transportation services for domestic and commercial customers, including but not limited to house moves, flat moves, small office moves, item collections and deliveries, and related loading and unloading services.

The precise scope of the Services will be as described in the quotation or booking confirmation. The Customer is responsible for ensuring that all required Services are clearly described before the booking is confirmed.

3. Booking Process

3.1 Enquiries and quotations

The Customer may request a quotation by providing full and accurate details of the required Services, including addresses, access details, dates and times, approximate inventory of Goods, and any special requirements such as dismantling or assembly.

Any quotation is based on the information supplied by the Customer at the time of enquiry. Quotations are an estimate only and may be subject to amendment where the information provided is incomplete, inaccurate or changes prior to the Service date.

3.2 Confirmation of booking

A booking is only confirmed when Man With a Van Knightsbridge has accepted the request for Services and has issued written or verbal confirmation of the booking, and where applicable, has received any required deposit.

Man With a Van Knightsbridge reserves the right to decline any booking request at its sole discretion.

3.3 Changes to bookings

The Customer must notify Man With a Van Knightsbridge as soon as possible of any change to the date, time, addresses, access arrangements, or scope of work. Acceptance of any change is subject to availability and may result in an adjustment to the price.

If the Customer increases the volume of Goods, adds additional destinations, requires additional labour, or otherwise widens the scope, Man With a Van Knightsbridge may charge additional fees on a fixed or hourly basis.

4. Pricing and Payment Terms

4.1 Pricing basis

Services may be charged on a fixed-price basis, an hourly rate, or a combination of both, as specified in the quotation or booking confirmation. Additional charges may apply for congestion, parking, tolls, waiting time, out-of-hours work, or other specific circumstances agreed in advance or reasonably incurred in providing the Services.

4.2 Deposits

Man With a Van Knightsbridge may require payment of a deposit to secure a booking. The amount and due date of any deposit will be notified to the Customer at the time of booking.

4.3 Time of payment

Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the Services on the day of the move. For account or commercial customers, alternative payment terms may be agreed in writing prior to the Service date.

4.4 Overdue sums

If the Customer fails to pay any sum when due, Man With a Van Knightsbridge may charge reasonable interest and administrative costs incurred in the collection of overdue amounts. Man With a Van Knightsbridge may also withhold delivery of Goods or cease providing Services until full payment is received.

5. Cancellations and Rescheduling

5.1 Customer cancellations

The Customer may cancel or reschedule a booking by giving notice to Man With a Van Knightsbridge. Any applicable cancellation or rescheduling charges will depend on the notice period provided.

If cancellation occurs more than a reasonable period before the scheduled start time, Man With a Van Knightsbridge may at its discretion refund all or part of any deposit paid, less any reasonable administrative or preparatory costs.

If cancellation occurs within a shorter period before the scheduled start time, a cancellation charge may be applied up to the full quoted price, reflecting the loss of reserved time and resources.

5.2 Company cancellations

In the rare event that Man With a Van Knightsbridge must cancel or significantly amend a booking due to factors beyond its control, such as vehicle breakdowns, extreme weather, staff illness, safety issues, or legal restrictions, the Customer will be offered a rescheduled appointment where possible or a refund of any deposit or prepayment received for the affected Service. Man With a Van Knightsbridge will not be liable for any indirect or consequential losses arising from such cancellation.

6. Customer Responsibilities

6.1 Access and parking

The Customer is responsible for ensuring suitable parking and access at all Work Locations. Any parking charges, permits, fines, or penalties incurred as a result of insufficient arrangements may be charged to the Customer.

The Customer must ensure that access routes, stairways, lifts, and doorways are clear, safe, and suitable for moving Goods. Man With a Van Knightsbridge is entitled to refuse to carry out any part of the Services that it reasonably considers unsafe or impractical.

6.2 Preparation of Goods

Unless packing services have been explicitly agreed, the Customer is responsible for adequately packing and securing Goods, labelling fragile items, and ensuring that all Goods are ready for transport at the agreed start time.

The Customer must disconnect all appliances, drain any fluids where appropriate, and secure any loose parts, fixtures, or fittings in accordance with manufacturers instructions.

6.3 Presence during Services

The Customer or an authorised representative should be present at all times during loading and unloading to provide instructions, confirm items, and check premises. Where no representative is present, Man With a Van Knightsbridge will perform the Services using reasonable judgment and shall not be liable for any resulting loss or confusion regarding items moved or left behind.

7. Excluded and Restricted Items

7.1 Prohibited items

Man With a Van Knightsbridge will not carry illegal goods, live animals, perishable foods requiring refrigeration, hazardous materials, explosive, corrosive, or flammable substances (including gas cylinders and fuel in tanks beyond minimum residual amounts), or any items which are unlawful to transport.

7.2 Valuable items

Unless expressly agreed in writing, Man With a Van Knightsbridge does not accept responsibility for transporting high-value items such as cash, jewellery, watches, precious metals, stones, securities, important documents, or irreplaceable items including heirlooms and works of art. The Customer is advised to transport such items personally.

8. Waste and Disposal Regulations

8.1 Waste carrier compliance

Man With a Van Knightsbridge operates in compliance with applicable UK waste regulations. Any removal and disposal of waste items must be agreed in advance and may incur additional charges.

8.2 Prohibited waste

Man With a Van Knightsbridge will not remove or dispose of hazardous or controlled waste, including asbestos, chemicals, clinical waste, paint, oils, gas cylinders, or electrical items that require specialist disposal, unless specifically agreed and lawfully permitted.

8.3 Duty of care

The Customer confirms that any waste presented for removal is their own, is lawfully in their possession, and that full and accurate information has been provided regarding its nature and composition. Man With a Van Knightsbridge may refuse to remove waste which it reasonably believes is non-compliant, unsafe, or misdescribed.

9. Liability and Limitations

9.1 Duty of care

Man With a Van Knightsbridge will exercise reasonable skill and care in providing the Services, handling Goods, and protecting property at the Work Locations.

9.2 Exclusions of liability

Man With a Van Knightsbridge shall not be liable for:

Loss or damage arising from faulty or inadequate packing by the Customer when packing services have not been provided.

Loss or damage to items that are inherently fragile, poorly constructed, or previously damaged, including but not limited to flat-pack furniture and particleboard items.

Loss or damage arising from fair wear and tear, atmospheric or climatic conditions, or deterioration of perishable items.

Loss or damage where Goods are moved against the advice of Man With a Van Knightsbridge in relation to access, weight, or safety.

Loss or damage where the Customer or a third party has participated in or directed the loading or unloading in a manner that contributed to the incident.

Indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or loss arising from delays.

9.3 Limits on liability

Where Man With a Van Knightsbridge is found to be liable for loss or damage to Goods, such liability may be limited to a reasonable estimated value of the affected items, having regard to their age and condition, or to any applicable contractual or statutory limits.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Claims and Complaints

10.1 Inspection on completion

The Customer is encouraged to inspect the Goods and Work Locations as soon as reasonably practicable upon completion of the Services and to raise any immediate concerns with the driver or operative on site.

10.2 Notification of claims

Any claim for loss or damage to Goods or property must be notified to Man With a Van Knightsbridge in writing within a reasonable period after the date of the Service, giving full details of the alleged loss or damage and providing supporting evidence where available.

10.3 Resolution

Man With a Van Knightsbridge will review all properly notified claims and seek a fair and reasonable resolution in accordance with these Terms and Conditions and applicable law.

11. Delays and Events Beyond Control

Man With a Van Knightsbridge will use reasonable efforts to arrive at the agreed times, but timing is not guaranteed. The company is not liable for delays caused by traffic, accidents, roadworks, road closures, weather conditions, mechanical failure, or any other circumstances beyond its reasonable control.

If a delay significantly affects the provision of Services, Man With a Van Knightsbridge will, where reasonably possible, keep the Customer informed and agree alternative arrangements. Additional charges may apply if the delay results from circumstances within the Customers control, such as lack of access or inadequate preparation.

12. Insurance and Customer Protection

Man With a Van Knightsbridge maintains appropriate insurance cover for its activities as required by law. This is not a substitute for the Customers own insurance. The Customer is strongly advised to ensure that their household, contents, or business insurance policy covers their Goods in transit and during removal activities.

13. Data Protection and Privacy

Man With a Van Knightsbridge will collect and process personal data only to the extent necessary to manage bookings, provide Services, take payment, and comply with legal obligations. Personal information will be handled in accordance with applicable data protection legislation in the United Kingdom.

14. Termination

Man With a Van Knightsbridge may terminate the Contract with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to pay any sum when due, or engages in abusive, threatening, or unsafe behaviour towards staff or contractors.

On termination, the Customer remains liable to pay for any Services already provided and for any costs reasonably incurred in relation to the booking.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between the Customer and Man With a Van Knightsbridge and supersede any prior discussions, correspondence, or understandings.

16.2 Amendments

Man With a Van Knightsbridge may update these Terms and Conditions from time to time. The version applicable to a particular booking is the version in force at the time the booking is confirmed.

16.3 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Assignment

The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of Man With a Van Knightsbridge. The company may assign or subcontract its rights and obligations where necessary to deliver the Services.

By confirming a booking or allowing the Services to commence, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.