Privacy Policy

Man With a Van Knightsbridge Privacy Policy

This Privacy Policy explains how Man With a Van Knightsbridge collects, uses, stores, and protects personal data relating to our customers in the Knightsbridge area. It also explains the rights you have under data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

This Privacy Policy applies to all customers and prospective customers who use, or enquire about, Man With a Van Knightsbridge services within the Knightsbridge area, whether you contact us online, by phone, or in any other way.

Data Controller

Man With a Van Knightsbridge acts as the data controller for the personal data processed in connection with our services. This means we decide how and why your personal data is used and are responsible for ensuring it is handled lawfully and securely.

Personal Data We Collect

We may collect and process the following categories of personal data when you use Man With a Van Knightsbridge services in the Knightsbridge area:

Identity and contact information, such as your name and contact details, including address in the service area.

Booking and service information, such as collection and delivery addresses, dates and times of moves or deliveries, details of the items to be moved, and any access instructions relevant to the service.

Communication records, including details of enquiries, quotations, confirmations, complaints, and any other correspondence relating to our services.

Payment-related information, such as records of payments made and invoices issued. We do not store full card details if payments are processed through third-party payment providers.

Technical and usage information, such as basic information about how you interact with our website or online booking tools, where applicable, including dates and times of visits and pages viewed.

How We Collect Your Data

We collect personal data directly from you when you contact Man With a Van Knightsbridge to request information, obtain a quote, make a booking, or communicate with us during or after a service.

We may also receive limited personal data from third parties where necessary to provide our services, for example from comparison platforms, commercial partners, or referring agents that you have contacted. In such cases, those third parties are responsible for ensuring that they have a lawful basis to share your data with us.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under applicable data protection laws. Depending on the circumstances, we rely on the following lawful bases.

Performance of a contract. We process your personal data where it is necessary to provide our services, including giving quotes, making bookings, planning and carrying out moves or deliveries, and managing payments.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries, defending legal claims, and ensuring the security of our operations.

Legal obligation. We may process your personal data where we are required to do so by law, such as for tax, accounting, or regulatory purposes.

Consent. In limited situations, we may rely on your consent, for example where required for certain types of optional marketing communications. If we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes.

To provide our services, including arranging, managing, and completing man with a van services in the Knightsbridge area.

To communicate with you about enquiries, quotations, bookings, service updates, and after-service follow-up.

To process payments and maintain accurate financial and administrative records.

To respond to complaints, disputes, or claims and to enforce our contractual terms.

To improve our services, operations, and customer experience based on anonymised or aggregated information where possible.

To meet legal, regulatory, and compliance requirements.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only use your data in accordance with our instructions and for the purposes set out in this Privacy Policy.

Categories of processors may include.

IT service providers who host or support our systems and data storage solutions.

Payment processing providers who handle card or electronic payments.

Subcontracted drivers or logistics partners where necessary to fulfil a booked service, limited to the information required to perform that service.

Professional advisers such as accountants or legal advisers where required for legitimate business purposes.

Where required by law, we may also share your data with public authorities or regulators.

We do not sell your personal data to third parties for their own marketing purposes.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data remains protected in line with applicable data protection laws. This may include using standard contractual clauses or ensuring that the receiving country has adequate data protection standards.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.

In general, personal data related to bookings, invoices, and service records is retained for a period that enables us to respond to enquiries, deal with any disputes, comply with tax and accounting obligations, and demonstrate that we have fulfilled our legal and contractual obligations.

When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it to perform their role, using secure systems where feasible, and regularly reviewing our security practices.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van Knightsbridge customers and prospective customers in the Knightsbridge area, although they may be subject to certain conditions and legal limitations.

Right of access. You can request confirmation of whether we hold your personal data and obtain a copy of that data.

Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or handling an objection.

Right to object. You can object to the processing of your personal data where we are relying on legitimate interests as our lawful basis, including any direct marketing activities.

Right to data portability. In certain cases, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller where technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights in connection with Man With a Van Knightsbridge services in the Knightsbridge area, you can contact us using the details provided on our main contact channels. We may need to verify your identity before responding to your request to ensure your data is protected.

You also have the right to raise concerns with the relevant data protection supervisory authority if you believe your rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updates will apply from the date they are made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data for customers in the Knightsbridge area.